Privacy Policy

This Privacy Policy explains how Alchemy Hub ("we," "us," "our") collects, uses, and protects your personal information when you use our website www.alchemyhub.com ("Website") and services. We are committed to ensuring that your privacy is protected in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following personal information:

  • Identity Data: Name, title, date of birth, and gender.

  • Contact Data: Email address, telephone number, and postal address.

  • Technical Data: IP address, browser type, operating system, and other technology used to access our Website.

  • Usage Data: Information about how you use our Website and services.

  • Marketing Data: Preferences for receiving marketing communications and survey responses.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our services.

  • To communicate with you regarding your enquiries or transactions.

  • To send marketing communications where you have opted in.

  • To improve our Website, products, and services.

  • To comply with legal obligations and resolve disputes.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: Where you have provided clear consent for us to process your data.

  • Contractual Obligations: To fulfil a contract with you or take steps at your request before entering a contract.

  • Legal Obligations: To comply with legal and regulatory requirements.

  • Legitimate Interests: Where processing is necessary for our legitimate business interests and does not override your rights.

4. Sharing Your Information

We may share your personal information with:

  • Service providers who perform functions on our behalf (e.g., IT support, payment processing).

  • Regulatory authorities or law enforcement where required by law.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes we collected it for, including to meet legal, accounting, or reporting requirements.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data where it is no longer necessary.

  • Restriction: Request restriction of processing in certain circumstances.

  • Data Portability: Request transfer of your data to another organisation.

  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise your rights, please contact us at hello@alchemyhub.com

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction.

8. Cookies

For details on how we use cookies, please refer to our Cookie Policy.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

hello@alchemyhub.com